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Cisco IP Contact Center Express Specialist (ICCE)
The Cisco IP Contact Center (IPCC) Express Specialist certification validates the comprehensive set of skills and knowledge required to plan, design, implement, and operate the Cisco Unified Contact Center Express (Formerly the Cisco IPCC Express Edition).
Prerequisites
No prerequisites
Recommended training for this certification
!CI-UCCX
Exams
642-165 UCCX
Recertification
Complete one of the following recertification options every two years:
- Re-take and pass all exams for each Specialist certification indicated on the specific certification page. Please note: this includes ALL exams whether refreshed or not.
- Pass a current CCIE or CCDE written exam
Achieving or recertifying CCDE or any CCIE automatically extends your active Specialist certification(s) up to the point of expiration of the last certification achieved.