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Operations Manager i Software 10.x Advanced (OMI200)

Course Description Agenda Course Outline

Detailed Course Outline

Module 1: Course Overview

  • Course objectives
  • Class logistics
  • The lab environment
  • Additional course information
  • Course schedule

Module 2: Event Pipeline

  • Describe event processing that is performed on the OMi Gateway server
  • Describe event processing that is performed on the OMi Data Processing server
  • Describe the affect each stage of the event pipeline has on events
  • Locate and tune the operating parameters relevant to each stage of the pipeline
  • Locate log messages relevant to each stage of the pipeline

Module 3: CI and ETI Resolution

  • Explain CI resolution processing
  • Recommend appropriate hints to be provided by event sources
  • Configure the CI resolution cache
  • Describe how Event Type Indicators (ETIs) enable sophisticated OMi processing
  • Follow best practices to customize and use ETIs
  • Describe how data collectors deliver ETI hints in events
  • Resolve issues related to ETI resolution
  • Locate log files containing CI and ETI resolution entries

Module 4: Service Health Customization

  • Describe customizing Service Health to meet unique requirements
  • Create HIs
  • Create Key Performance Indicators (KPIs)
  • Create KPI assignments
  • Describe the operation of KPI Enrichment Service (KES)
  • Describe the operation of Multi-process Architecture Business Logic Engine (MARBLE)

Module 5: BSM Connector Overview and Topology Policies

  • Describe the features and capabilities of BSMC
  • Describe how BSMC provides events, metrics, and topology to OMi
  • Describe the BSMC policy types
  • Access the BSMC policy management user interface
  • Create BSMC policies to deliver topology to the RTSM
  • Verify that topology is delivered successfully to the RTSM
  • Troubleshoot topology delivery issues
  • Use BSMC administration tools
  • Locate primary BSMC log files

Module 6: BSMC Event and Metric Policies

  • Create BSMC metric log file policies
  • Create BSMC metric log file policies
  • Create BSMC event log file policies
  • Create BSMC database policies
  • Create BSMC XML file policies

Module 7: Service Manager Integration with OMi

  • Describe the basic features and value of Service Manager
  • List the applications that are integrated with Service Manager
  • Describe the basic features and value of a Closed Loop Incident Process (CLIP)

Module 8: Integrating OMi with NNMi

  • Describe the value of integrating NNMi with OMi
  • Configure topology integration between NNMi and OMi
  • Configure OMi to access visual displays provided by NNMi
  • Configure event integration between NNMi and OMi
  • Verify successful integration between NNMi and OMi

Module 9: Monitoring Automation Overview

  • Describe the features and benefits of Monitoring Automation (MA)
  • Describe how MA monitoring is organized
  • Describe the purpose of MA policy templates
  • Access and view policy templates
  • Describe the purpose of MA aspects
  • Access and view aspects
  • Describe the purpose of MA management templates
  • Access and view management templates
  • Activate and register managed node agents
  • Describe the monitoring strategies enabled by MA

Module 10: Monitoring with MA

  • Describe the recommended monitoring workflow
  • Assign a management template to a CI
  • Tune the parameters of assigned monitoring
  • Tune instance-dependent parameters
  • Create an automatic assignment rule
  • Access and use MA reports
  • Access MA-related log files

Module 11: Policy Templates

  • Create and assign a basic policy template
  • Add parameters to a policy template

Module 12: Custom Monitoring

  • Create and assign a basic aspect
  • Create a basic management template

Module 13: Using Existing OM Policies

  • Plan to move OM policies to OMi
  • Use the policy statistics utility to analyze OM policies
  • Download existing policies from an OM management server
  • Check downloaded policies for OMi compatibility
  • Check Policies for OMi best practices
  • Upload OM policies into OMi
  • Adjust uploaded policies for OMi compatibility and best practices
  • Parameterize uploaded policies

Module 14: MA Operation with SiteScope

  • Describe the naming convention applied to SiteScope (SiS) templates transferred to OMi
  • Describe how SiS custom template variables become OMi policy parameters
  • Describe how the instance variable is identified by the ConfigExchangeSIS utility
  • Use ConfigExchangeSIS to transfer SiS templates to OMi
  • Verify successful transfer of SiS templates to OMi
  • Deploy OMi aspects to SiS

Module 15: OMi API Overview

  • Describe three methods used to access and manipulate information within OMi
  • List and describe the primary APIs available within OMi

Module 16: Custom Actions

  • Explain the purpose and operation of custom actions
  • Access and execute custom actions
  • Analyze the results of custom actions executed
  • Describe the primary areas of OMi that support customization using Groovy script
  • Create a custom action
  • Verify successful operation of a custom action
  • Add logging to a custom action
  • Access the Java documentation for OMi-related APIs

Module 17: Event Processing Scripts

  • Describe event processing interface entry points in the pipeline
  • Describe EPI scripting use-cases
  • Explain the required components of an EPI script
  • Create an event processing customization based on an existing script
  • Verify successful operation of an event processing customization
  • Add logging to an EPI script
  • Install and use the OMi Script Development Kit

Module 18: OMi Troubleshooting

  • Analyze the status of OMi in the OMi Status page
  • Analyze the status of OMi using OMi self-monitoring
  • Locate log files related to data flow into and within OMi
  • Modify the level of detail logged by OMi processes
  • Capture log files using the LogGrabber utility
  • Use the OMi Logging Administrator to consolidate messages from multiple log files

Appendix A: User Engagement

  • Describe the benefits of User Engagement (UE)
  • View awards in the UE Timeline page
  • Track progress using UE Achievements page
  • Control participation and identifying information
  • Configure thresholds for awarding achievements
  • Configure points awarded per activity