Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

 

A qui s'adresse cette formation

  • Channel Partner/Reseller
  • Customer
  • Employee

Pré-requis

It is recommended, but not required, that students have basic knowledge of:

  • Internetworking Fundamentals
  • Basic IP Telephony Concepts
  • Cisco Unified Communications Manager
  • Cisco IP Phones
  • Cisco IP Communicator
  • Contact Center Operations

Objectifs

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products. Upon completion of the course, you will be able to:

  • Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite•
  • Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX
  • Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques
  • Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting
  • Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS)
  • Understand how to maintain and monitor a Cisco Unified CCX system

Contenu

  • Module 1: Cisco Unified CCX Product Overview
  • Module 2: Cisco Unified CCX Installation and Configuration
  • Module 3: Cisco Unified CCX Scripting
  • Module 4: Cisco Unified CCX ACD Operations
  • Module 5: Cisco Unified CCX Premium Functions
  • Module 6: Cisco Unified CCX Maintenance
Formation en ligne

Durée 5 jours

Prix (Hors Taxe)
  • Country: FR
    3 970,- €
Classroom training

Durée 5 jours

Prix (Hors Taxe)
  • France:
    Country: FR
    3 970,- €

Agenda

Instructor-led Online Training:   Cours en ligne avec instructeur
Formation en mode FLEX, à la fois à distance et en présentiel. Tous nos cours FLEX sont aussi des ILO (Instructor-Led Online).
Anglais
1 heure de différence
Formation en ligne Fuseau horaire: British Summer Time (BST)
Formation en ligne Ce cours FLEX est en Anglais
Fuseau horaire: British Summer Time (BST)
Formation en ligne Ce cours FLEX est en Anglais
Fuseau horaire: British Summer Time (BST)
2 heures de différence
Formation en ligne Ce cours FLEX est en Anglais
Fuseau horaire: Gulf Standard Time (GST)
3 heures de différence
Formation en ligne Ce cours FLEX est en Anglais
Fuseau horaire: Gulf Standard Time (GST)
Formation en mode FLEX, à la fois à distance et en présentiel. Tous nos cours FLEX sont aussi des ILO (Instructor-Led Online).
France

Actuellement pas de date de disponible  For enquiries please write to info@flane.fr.