Cisco Business Edition 6000 / 7000 v10.x - Implémentation et administration (BE6KIA)

Course Description Agenda
 

A qui s'adresse cette formation

Toute personne en charge du déploiement et de l'administration d'une solution BE6000

Pré-requis

  • Certification CCNA ou niveau équivalent d'expérience
  • Certification CCNA Securité ou niveau équivalent d'expérience
  • Connaissances de Microsoft Windows et Microsoft Active Directory
  • Connaissance de 802.1X

Objectifs

  • Installer Cisco Business Edition 6000 sur les serveurs Cisco UCS et VMware vSphere ESXi
  • Mettre en œuvre le gestionnaire de communications unifiées Cisco et ses fonctionnalités
  • Mettre en œuvre Cisco Unity Connection ainsi que ses fonctionnalités
  • Mettre en œuvre Cisco Unified IM ainsi que ses fonctionnalités
  • Mettre en œuvre Cisco Unified Contact Center Express ainsi que ses fonctionnalités
  • Mettre en œuvre les fonctionnalités de collaboration
  • Comprendre les fonctionnalités du serveur Cisco TelePresence Video Communication

Contenu

Cisco Unified Computing System Servers and VMware vSphere ESXi

  • Setup, access, monitor, and maintain the Cisco UCS C-Series servers
  • Setup, access, deploy, and maintain VMware ESXi for Cisco Unified
  • Communications applications
  • Describe and license VMware ESXi and configure networking in VMware
  • Describe virtual resources required for Cisco Business Edition 6000/7000 v 10.x deployments and virtual resource sharing
  • Describe Cisco OVA templates for Cisco Unified Communications applications
  • Create virtual machines for Cisco Unified Communications installations
  • Size and design Cisco Business Edition 6000/7000 v10.x and related Cisco UCS servers

Cisco Unified Communications Manager

  • Setup and license Cisco Unified Communications Manager using PLM
  • Describe gateway integration, dial plan components, call routing logic, and CAC
  • Register phones and synchronize users from LDAP server
  • Setup trunk connection to SIP service provider
  • Implement Extension Mobility, call coverage, and Mobile Connect
  • Understand and control Media Resources

Cisco Unity Connection

  • Integrate Cisco Unity Connection with Cisco Unified Communications Manager
  • Synchronize users from LDAP server and Cisco Unified Communications Manager
  • Understand dial plan, call routing, and call handlers
  • Secure voice messaging to avoid external attacks

Cisco Unified IM and Presence

  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Deploy Cisco Jabber for deskphone and softphone mode
  • Integrate Cisco Jabber with Cisco Unity Connection and enable Enterprise Instant Messaging
  • Message archiving and compliance
  • Cisco Unified IM and Presence Federation

Cisco Prime Collaboration

  • Overview of Cisco Prime Collaboration and modules
  • Present features of Cisco Prime Collaboration
  • Design and deploy Unified Communications with Cisco Prime Collaboration
  • Understand Cisco Prime Telephony Self-Care Portal for subscribers

Cisco Unified Contact Center Express

  • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
  • Describe a the Cisco Unified Contact Center Express architecture, call flows, and agent selection
  • Configure and implement basic AA and ICD scripts

Lab Exercises

Configure Cisco Unified Communications Manager

  • Register phones
  • Synchronize users from LDAP server
  • Connect to a SIP cloud
  • Implement mobility features
  • Use media resources
  • Implement daily automated backups
  • Access user option pages

Configure Cisco Unity Connection

  • Integrate Cisco Unity Connection with the Cisco Unified Communications Manager and PLM
  • Configure system settings
  • Synchronize users from LDAP server and Cisco Unified Communications Manager
  • Configure call handling and routing, message notification, and automate backups
  • Access user option pages and web inbox

Configure Cisco Unified IM and Presence

  • Integrate Cisco Unified IM and Presence with Cisco Unified Communications Manager
  • Deploy Jabber for deskphone and softphone mode
  • Configure voice messaging integration and desktop sharing
  • Implement Cisco Jabber in smartphone and tablets (BYOD)

Configure Cisco Prime Collaboration

  • Integrate the existing Unified Communications applications with Cisco Prime Collaboration
  • Deploy subscribers with Cisco Prime Collaboration and create orders for phones or services
  • Setup the Cisco Prime Telephony Self-Care Portal for the subscribers
  • Configure disaster recovery options

Configure Cisco Unified Contact Center Express

  • Integrate Cisco Unified Contact Center Express with Cisco Unified Communications Manager
  • Implement AA and ICD scripts using CSQs
  • Deploy agents with CCX services (CCX phone service and Cisco Agent Desktop and Supervisor) for customer call handling
  • Perform reactive debugging
Classroom training
Modality: C

Durée 3 jours

Prix (Hors Taxe)
  • France: 2 300,- €
Dates et Inscription
Formation en ligne
Modality: L

Durée 3 jours

Dates et Inscription
 
pointer une ville pour s'enregistrer Agenda
France
26.08. - 28.08.2019 Paris
18.11. - 20.11.2019 Paris
Europe
Hongrie
27.11. - 29.11.2019 Budapest Langue: Anglais
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25.09. - 27.09.2019 Prague Langue: Anglais
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North America
Etats-Unis
26.08. - 28.08.2019 Formation en ligne Fuseau horaire: US/Central Langue: Anglais
09.12. - 11.12.2019 Formation en ligne Fuseau horaire: US/Central Langue: Anglais
Canada
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Argentine
05.08. - 07.08.2019 Formation en ligne Fuseau horaire: America/Buenos_Aires Langue: Español
Brésil
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