Operations Manager i 10.x Essentials (OMI120)

Course Description Agenda Course Outline
 

Course Overview

Operations Manager i (OMi) is the core component of the Operations Bridge solution. This fiveday, entry-level, instructor-led training course offers technical personnel, who are new to Operations Bridge and Operations Manager i (OMi), the opportunity to develop hands-on experience in applying the fundamental principles, methodologies, and capabilities for managing events using OMi. This course includes hands-on labs that use version 10.11 of the OMi software.

A qui s'adresse cette formation

This course is intended for new users of Operations Bridge and OMi, including:

  • IT Tools engineers
  • Operations staff
  • Operations managers
  • Availability engineers
  • System administrators
  • Network administrators

Pré-requis

To be successful in this course, you should have the following prerequisites or knowledge:

  • IT operations principles and practices
  • Systems and network administration
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

Objectifs

Upon successful completion of this course, you should be able to:

  • Use OMi to effectively identify, prioritize, and resolve events
  • Create event dashboards to meet the information needs of specific users
  • Describe Configuration Item (CI) resolution and correlation
  • Identify the health of services and technology components based on Health Indicators (HIs) and Key Performance Indicators (KPIs) presented in OMi
  • Create and use OMi performance dashboards
  • Create and use OMi tools
  • Create and tune Topology Based Event Correlation (TBEC) correlation rules
  • Create and tune Stream Based Event Correlation (SBEC) correlation rules
  • Create and tune Time Based Event Automation (TBEA) automation rules

Contenu

Module 1: Course Overview

  • Course objectives
  • Class logistics
  • The lab environment
  • Additional course information
  • Course schedule

Module 2: OMi Overview

  • Describe Enterprise Event Management
  • Describe the purpose of an Operations Bridge
  • Describe how an Operations Bridge enables team members to collaborate effectively
  • Summarize the components of Operations Bridge
  • Summarize the primary features and capabilities of OMi
  • Describe the data collectors that provide data to OMi

Module 3: OMi Navigation

  • Define OMi operator workflow
  • Access the OMi UI
  • Use the Event Browser
  • Describe the primary event attributes displayed in the Event Browser
  • Use event filters to locate events of interest

Module 4: Operator Workflow • Follow typical operator workflow

  • Prioritize
  • Analyze
  • Remediate or escalate
  • Identify approaches for assigning events

Module 5: Health Perspective • Define Health Perspective

  • Navigate Health Perspective

Module 6: Indicator Overview • Explain HIs, KPIs, and ETIs:

  • How they are used to determine health
  • How the different indicator types relate to each other and affect each other
  • How the state of each type of indicator is set and is propagated
  • Describe how CI health is presented using indicators

Module 7: Performance Dashboards

  • Access performance dashboards
  • Use display control features
  • Use multiple methods to select time ranges
  • Export performance dashboard data
  • Share a link to a dashboard with others
  • View real-time data
  • View event overlay data
  • Create a performance dashboard favorite
  • Use comparison dashboards to compare CIs
  • Create a dashboard
  • Add a parameter to a dashboard
  • Map dashboards to appropriate CI types

Module 8: OMi Tools

  • Access and use OMi tools
  • Create OMi tools
  • Define OMi tool authorization

Module 9: Operations Bridge Overview

  • Describe how IT organizations can transition from a cost function to a value creator
  • Describe the Operations Bridge approach to addressing those challenges
  • Describe the applications that comprise the Operations Bridge solution

Module 10: Monitoring Dashboards

  • Describe typical use cases for OMi monitoring dashboards
  • Describe OOTB monitoring dashboards provided with OMi
  • Access monitoring dashboards in My Workspace
  • Create a new monitoring dashboard
  • Create a new My Workspace page containing a monitoring dashboard

Module 11: RTSM Overview

  • Describe the features of the Run-Time Service Model (RTSM)
  • Describe the role of the RTSM in an OMi implementation
  • Explain what a CI is
  • Explain how CIs and relationships are organized in the class model
  • Navigate the RTSM administrative UI
  • Locate and analyze CIs and relationships in IT Universe Manager

Module 12: Models and Views

  • Describe the purpose of Modeling Studio
  • Explain what a model is
  • Explain what a view is
  • Explain what a TQL query is
  • Create a Pattern Based Model in Modeling Studio
  • Create a Perspective Based View in Modeling Studio
  • Create a Pattern View in Modeling Studio

Module 13: Event Reception

  • Describe CI resolution
  • Describe automatic node generation
  • Describe ETI resolution
  • Create Indicator Mapping Rules

Module 14: OMi OM Integration

  • Identify OM features used by OMi
  • Establish trust between OMi and OM
  • Configure OMi to connect to OM
  • Define dynamic topology synchronization (TopoSync)
  • Configure dynamic TopoSync
  • Configure message forwarding from OM to OMi

Module 15: Event Reduction Tuning

  • Configure the Close Related Events feature of OMi
  • Configure the Duplicate Event Suppression feature of OMi
  • Configure the Event Suppression feature of OMi
  • Configure the Event Storm Suppression feature of OMi

Module 16: Topology Based Event Correlation

  • Define Topology Based Event Correlation (TBEC)
  • Analyze TBEC operation
  • Use Correlation Manager
  • Correlate rule creation
  • Automate cross-domain correlation
  • Relate events manually

Module 17: Stream Based Event Correlation

  • Configure the Stream Based Event Correlation (SBEC) feature of OMi

Module 18: Event Automation

  • Configure the Time-Based Event Automation (TBEA) feature of OMi
  • Provide an overview of OMi event forwarding capabilities
  • Provide an overview description of Event Processing Interface (EPI) script capabilities
  • Provide an overview description of custom actions

Module 19: User Management

  • Describe OMi user management
  • Describe how permissions are defined within roles
  • Describe how roles and permissions are applied to users and groups
  • Describe how roles are inherited by groups from parent groups
  • Create new roles
  • Create new groups
  • Create new users
  • Create event assignment rules

Module 20: OMi Content Packs

  • Define packaged OMi functionality
  • Use the OMi content types
  • Analyze OOTB content
  • Work with the OMi Content Manager
  • Create a content pack
  • Export a content pack

Module 21: Monitoring Automation Overview

  • Describe the features and benefits of Monitoring Automation (MA)
  • Describe how monitoring is organized into policy templates, aspects, and management templates
  • Navigate MA administration pages

Module 22: Monitoring Automation Workflow

  • Assign MA management templates to CIs
  • Enter custom parameter values for assignments
  • Create automatic assignment rules to assign and maintain monitoring
  • Verify monitoring assignments in MA
  • Access monitoring configuration reports in MA

Module 23: BVD Overview

  • Describe how Business Value Dashboard (BVD) enables IT to demonstrate alignment with business objectives
  • List the types of data that can be presented in BVD
  • List the data sources that can provide data to BVD
  • List the methods available for capturing external data
  • Navigate the BVD user interface
  • Describe the high-level workflow for dashboard creation
  • Create a BVD Forwarding rule in OMi
  • Associate incoming data with BVD dashboard widgets

Module 24: OMi Administration

  • Use the Discover OMi page
  • Use the Return on Investment (ROI) page
  • Use OMi self-monitoring features and dashboards to monitor the health of OMi
  • Describe downtime concepts and configuration
  • Describe OMi downtime behavior concepts and configuration
  • Set up OMi event notifications
  • Describe OMi license management
  • Identify infrastructure settings for OMi
  • Locate log file information needed to troubleshoot OMi
Formation en ligne
Modality: U

Durée 5 jours

Prix (Hors Taxe)
  • France: 3 400,- €
Dates et Inscription
 
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