Course Overview
The Collaboration Infrastructure Installation, Configuration and Troubleshooting – Part 2 course (PCICT302) is an intensive 5-day advanced technical Instructor-Led Training (ILT) class, designed to provide practical instruction on more advanced aspects of installing, configuring and troubleshooting Polycom Clariti infrastructure solutions.
A qui s'adresse cette formation
This course provides field-ready skills and operational ability for field engineers, sales engineers, helpdesk support, solution designers and administrators, responsible for deploying and supporting Polycom Clariti solutions.
Pré-requis
- Collaboration Infrastructure Installation, Configuration and Troubleshooting – Part 1 (RPIIT202 / PCICT201), and/or
- Polycom Certified Videoconferencing Engineer (PCVE) certification
Objectifs
On successful completion of this course, the student will be able to:
- Deploy and configure complex customer solutions that integrate Collaboration Server, Resource Manager, DMA Core and DMA Edge and WebSuite
- Use appropriate techniques to troubleshoot issues for Clariti deployments
- Locate class addresses necessary to assist problem escalation
Contenu
MODULE 1 – CONFIGURING SOLUTION RESILIENCE
- Redundancy vs Resiliency
- RPRM Local Redundancy & Geographic Resiliency
- DMA Local Resiliency (High Availability)
- DMA Core Active/Passive vs Active/Active
- HA Deployment Process
- DMA Superclustering
- Cluster vs Supercluster
- DNS Host Records
- Creating a Supercluster
- Embedded DNS
MODULE 2 – ADVANCED DMA CONFIGURATION
- MCU Pools
- Pool Orders
- DMA Conference Escalation
- DMA SIP Conference Factories
MODULE 3 – MULTI-TENANCY
- RPRM Multi-tenancy
- Planning for Multi-tenancy
- Area Roles and Area User Groups
- Area Users, Rooms and Associated Endpoints
- Multi-tenancy Considerations
MODULE 4 – ADVANCED EDGE CONFIGURATION
- Firewall Traversal Overview
- DMA Edge Introduction
- Reference Architecture
- Access Proxy
- DMA Edge Deployment
- Typical Firewall Rules
- Firewall Deployment Scenarios
- DMA Edge VPN Tunnel Configuration
- Edge Wizard
- Configure Firewall Ports
- Services Network and NAT settings
- Edge to Core Integration
- Core Dial Plan and Dial Rules
- Registration Policy
- Access Control Lists and Access Control Rules
- Call Flows
- Resource Manager Provisioning and Access Proxy
- Verifying Deployment
- Edge Active Directory Integration
- SIP and H.323 Call Handling
- Untrusted SIP Traffic Identification and Handling
- Static Routing
- Support for WebRTC
- TURN Configuration
MODULE 5 – CERTIFICATE MANAGEMENT
- Security Overview
- Certificates and X.509 Standard
- Certificate Authority
- Root CA Certificates
- Root CAs, Intermediate CAs and Subordinate CAs
- Self-signed Certificates
- RPCS Certificate
- DMA Certificates
- Security Modes for RealPresence Platform
MODULE 6- CONFIGURING WEB SERVICES
- Web Suite Overview
- Mesh Calls Overview
- Bridged Calls Overview
- Content-only Mode
- Web Suite Solution Comparison
- Optional and Required RealPresence Platform Integration
- Web Scheduling Portal (WSP)
- Meeting Experience Portal (MEA)
- Standards Connector
- DMA Edge Reverse Proxy Functionality
- External Firewall Rules
- Web Suite Deployment Steps
- Configuring the Service Portal (WSP)
- Configuring Social Policies
- Defining Lobby Rules
- Configuring the DMA Agent
- Configuring the Conference Settings Agent
- Create and Manage User accounts
- Schedule Meeting
- Customizable Email Templates
- Single Sign-on (SSO)
- Implementing WebRTC
- Configuring HTTPS Tunneling
MODULE 7- WORKFLOW SERVER AND ONE TOUCH DIAL (OTD)
- Workflow Server Features
- One Touch Dial Cloud Service
- Participate Phase: Touch Plus Data Flows
- Manage Phase: RealPresence Meeting Director Data Flows
- OTD Architecture
- RPRM Calendar vs. OTD
- Typical Communication Flow: Polycom Devices
- Typical Communication Flow: Cisco Devices
- Communication Flow: Office 365 SfB
MODULE 8 – POLYCOM DEVICE MANAGEMENT SERVICE (PDMS-E)
- Introducing Polycom Device Management Service
- PDMS Main Features
- PDMS-E Workflow
- Device Monitoring
- Device Summary
- Configuration Profiles
- Device Groups
- Scheduled Tasks
- Dashboard
- Managing Phone Logs
- Device Control Operations
- Remote Call Control
- Device Reboot and Device Reset
- Files Upload from GUI
- Managing Uploaded Files
- Configure Site Subnets
- Management and Download Agents
- PDMS Architecture
- Polycom Cloud Relay
- PDMS deployment without Cloud Relay
- PDMS Deployment with Cloud Relay
- PDMS with Load-balanced Cloud Relays