Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

If you’re familiar with business operations, customer relationship management (CRM), and are IT savvy—either generally or through work experience—take advantage of this certification to highlight those skills. Validate your broad exposure to the customer engagement capabilities of Dynamics 365 to enhance your career journey.

People in different roles and at various stages in their careers can benefit from this fundamentals certification. Here are some examples:

• IT professionals who want to show a general understanding of the applications they work with
• Business stakeholders and others who know Dynamics 365 and who want to validate their skills and experience
• Developers who want to highlight their understanding of business operations and CRM
• Students, recent graduates, and people changing careers who want to leverage Dynamics 365 customer engagement capabilities to move to the next level

Skills measured

• Describe Dynamics 365 Marketing
• Describe Dynamics 365 Sales
• Describe Dynamics 365 Customer Service
• Describe Dynamics 365 Field Service
• Describe Project Operations
• Describe shared features