Detailed Course Outline
MODULE 1: VOICE DESKTOP SOLUTIONS
- Overview – Poly UC Phone Software Family
- Key Features
- Poly VVX phones
- Poly CCX phones
- Poly Phone Accessories
- Poly Trio Family
MODULE 2: POLY UNIFIED COMMUNICATION (UC) SOFTWARE
- UC Software Architecture
- BootROM / Updater
- UC Software
- Configuration Files
- Resource Files
- Key Recent UCS Releases
- UC Software Archive File
- Split and Combined UC Software Archives
MODULE 3: POLY SIP ARCHITECTURE
- SIP
- Typical SIP Network Environment
- Dynamic Host Configuration Protocol (DHCP)
- Requesting IP Settings
- DHCP Options for Poly Phones
- GMT Offset
- VLAN Setup and Discovery
- DHCP VLAN Discovery (DVD)
- UCS Boot Sequence
MODULE 4: PROVISIONING CONFIGURATION
- Benefits of Deploying a Provisioning / Boot Server
- Provisioning Server Discovery
- Setting-Up a Provisioning Server
- How a Phone Locates Configuration Files
- Master ("All Zeros") Configuration File
- Phone Configuration Process
- Master Configuration (MAC) Files
- Master Configuration File for Legacy Phones
- Phone-Specific Configuration Files
- Using Default Master Configuration File and Variable Substitution
- Provisioning Server Directory Structure Best Practice
- Standard Configuration Files or Templates
- Mandatory SIP Settings
- Commonly Required SIP Settings
- Override Files
- Manually Updating/Restarting a Phone
- Automatic Software and Configuration Updates
- Erase Override Files
- Erase Configuration Overrides
- Resetting a Phone
- Reset Phone to Factory Settings Procedure
- Override the Default Provisioning Method
MODULE 5: POLY VOIP FEATURES
- Local Directory
- Global Directory Synchronization
- Corporate Directory/LDAP
- Corporate Directory Support
- Corporate Directory Configuration
- Corporate Directory Attribute Configuration
- UCS Extended Features
- Optimized Call Transfer
- Default Transfer Type
- In-Call Transfer
- Quick Access to Contacts
- Basic Menu Lock
- Intercom
- Acoustic Fence
- Removal of Auto Answer
- Physical Port Lock
- Idle Screen Columns
- Disable On-Screen Dialog or OSD
- New Multi-Key Combo for Network Information
- Idle Screen Translucent Background
- Troubleshooting and Common Issues
- Voicemail (VM) and Message Waiting Indicator (MWI)
- Microsoft Exchange Calendar Integration
- Persistent Volume Configuration
- Flexible Call Appearances
- Examples of Line Key and Call Appearance
- Configuration of Flexible Call Appearances
- Codec Negotiation
- Specify CODEC Preferences
- Support for Opus Codec
- Set the Time on the Phone
- Control the DNS Server Address
- Digit Maps
- Digit Map Examples
- Configure a Digit Map
- Other Digit Map Features
MODULE 6: TROUBLESHOOTING
- On-Screen Error Messages
- On-Screen Error Messages from the Updater
- On-Screen Error Messages from UC Application
- Application Status Indicators
- Status Menu
- Logging
- Log File Review
- Application Logging Options
- Change Log setting
- Useful Logging Options
- Scheduled Logging
- Manual Log Upload
- Uploading Configuration
- Syslog
MODULE 7: ADVANCED FEATURES
- Introduction
- Basic Conferencing
- Conferencing Management
- Poly Desktop Connector (PDC)
- Poly Desktop Connector Installation
- Enhanced Feature Keys (EFK)
- Configuring Enhanced Feature Keys
- Configurable Soft Keys
- Hard Key Remapping
MODULE 8: ADVANCED PROVISIONING
- device.set Parameters
- device.set Workflow Diagram
- Troubleshooting
- Poly Zero Touch Provisioning (ZTP)
- ZTP - How it Works
- [PHONE_MAC_ADDRESS] Variable
- Other Variable Substitution
- User Profiles
- User Profiles Set up the Phone Configuration Files
- User Profile Configuration