Detailed Course Outline
This high-energy course combines the two ITIL 4 modules "Digital & IT Strategy" (DITS) and "Direct, Plan & Improve" (DPI) into one intensive compact training course. Whether risk management, targeted planning or the development of digital strategies: Here you will learn everything you need as a strategic leader for results-oriented service management.
To ensure that you memorize the content in the best possible way, you will learn the course material in a lively manner using the SERVIEW Workbook Principle® from one of our certified trainers. Extensive practical examples and interactive group exercises are used. This way you become active yourself! Here you will experience hands-on how a Strategic Leader masters the challenges of digital transformation, supports the introduction of new technologies and promotes the continuous improvement of services.
During the training, you will prepare optimally for the two official exams for the modules "Direct, Plan & Improve" and "Digital & IT Strategy". Since this SERVIEW compact training is officially accredited by the Official Accreditor of ITIL 4 (AXELOS), you are guaranteed to learn all the critical exam content. By passing both exams, you will achieve the ITIL 4 Strategic Leader certification. You will be perfectly equipped to face all strategic challenges of service management with courage.