Detailed Course Outline
In this targeted practical training, you will deal in detail with five relevant core practices from the ITIL framework:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Management
Not only will you internalize the purpose and key concepts of each of these practices, but you will also delve deeply into related activities and success factors. As a result, you will understand how to cleverly integrate the five practices into your organization's value streams, enabling smooth service management with ITIL.
You will experience all training content using practical examples and memorable images, conveyed by an energetic SERVIEW trainer. This ITIL 4 Practice Manager training allows you to focus entirely on the practical applications of ITIL.
All ITIL 4 Practice Manager training courses are accredited by the Official Accreditor of ITIL 4. This guarantees that you will be taught all the crucial contents of the combined module "Monitor, Support & Fulfil". You will take the final combined online exam for all five practices on a date of your choice. Thus, thanks to this one combined exam, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as ITIL 4 Practice Manager.
Book our efficient ITIL combination training "Monitor, Support & Fulfil" now instead of five individual practice trainings - and save a lot of effort, time and money on your way to becoming a Practice Manager!