Symantec Endpoint Protection 14.0: Maintain and Troubleshoot (SEPMT) – Outline

Detailed Course Outline

This course includes practical hands-on exercises that enable you to test your new skills and begin to use those skills in a working environment.

Introduction
  • Course overview
  • The classroom lab environment
    Troubleshooting Techniques and Tools
    • Use a systematic approach for problem solving.
    • Describe Symantec and third-party troubleshooting tools and how they are used.
    • Know which SEPM and SEP client logs to research when troubleshooting specific issues.
    • Use the Symantec Knowledge Base and interact with Symantec Technical Support.
    SEPM Console Troubleshooting
    • Identify critical SEP 14x services and processes.
    • Troubleshoot authentication issues.
    • Troubleshoot the embedded and SQL database connection and configuration.
    Troubleshoot Installation and Migration Issues
    • Describe how data is transferred during replication and know which replication logs are affected.
    • Troubleshoot a new SEPM SEP 14x installation.
    • Describe how to upgrade the SEPM.
    • Ensure a successful SEPM upgrade.
    • Upgrade Windows clients and troubleshoot the deployment.
    • Ensure Mac compatibility and troubleshoot upgrading Mac clients.
    • Install and troubleshoot Linux client installations.
    Troubleshooting Client Communication Issues
    • Identify the interactions between the client and the SEPM.
    • Identify heartbeat process.
    • Locate and configure debug logs for client communication issues.
    • Describe communications issues from the client perspective.
    • Describe the tools and methods to repair communication problems.
    • Identify Linux and Mac communication issues.
    Content Distribution Issues
    • Determine which LiveUpdate source works best for your organization.
    • Examine how the SEPM connects to LiveUpdate and downloads content.
    • Examine LiveUpdate logs.
    • Manage LIveUpdate for SEP 14x clients.
    • Describe Symantec best practices for managing and monitoring GUPs, and describe the use the Symantec Endpoint Protection Content Distribution Monitor.
    Reporting
    • Identify and examine critical SEPM reports for use during a malware outbreak.
    • Introducing IT Analytics
    • Creating reports using IT Analytics.
    Incident Handling
    • Life of an outbreak.
    • Handling false positives.
    • Identifying false positives.
    Performance Issues
    • Assess SEP performance using sizing and scalability recommendations.
    • Optimize performance for the SEPM.
    • Optimize performance for the SEP client.
    • Utilities and other resources. Case studies.