Moyens d'évaluation :
- Quiz pré-formation de vérification des connaissances (si applicable)
- Évaluations formatives pendant la formation, à travers les travaux pratiques réalisés sur les labs à l’issue de chaque module, QCM, mises en situation…
- Complétion par chaque participant d’un questionnaire et/ou questionnaire de positionnement en amont et à l’issue de la formation pour validation de l’acquisition des compétences
Who should attend
You are in possession of the ITIL 4 Foundation certificate and would like to delve deeper into ITIL 4 and its practices. You are aiming for the ITIL 4 Practice Manager status.
Prerequisites
You are in possession of the ITIL 4 Foundation certificate.
Course Content
In this targeted practical training, you will deal in detail with five relevant core practices from the ITIL framework:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Management
Not only will you internalize the purpose and key concepts of each of these practices, but you will also delve deeply into related activities and success factors. As a result, you will understand how to cleverly integrate the five practices into your organization's value streams, enabling smooth service management with ITIL.
You will experience all training content using practical examples and memorable images, conveyed by an energetic SERVIEW trainer. This ITIL 4 Practice Manager training allows you to focus entirely on the practical applications of ITIL.
All ITIL 4 Practice Manager training courses are accredited by the Official Accreditor of ITIL 4. This guarantees that you will be taught all the crucial contents of the combined module "Monitor, Support & Fulfil". You will take the final combined online exam for all five practices on a date of your choice. Thus, thanks to this one combined exam, you only need the ITIL certification from the topic module "Create, Deliver & Support" to achieve your status as ITIL 4 Practice Manager.
Book our efficient ITIL combination training "Monitor, Support & Fulfil" now instead of five individual practice trainings - and save a lot of effort, time and money on your way to becoming a Practice Manager!
Anglais
Allemand
Allemagne
Moyens Pédagogiques :