Résumé du cours
This five-day, instructor-led classroom offers technical personnel the opportunity to learn and experience how to use the Application Performance Management (APM) software. This course is designed for individuals who are responsible for the performance and availability aspects of mission-critical applications and for the configuration and administration of APM.
The hands-on lab exercises in this course use APM version 9.30.
Moyens d'évaluation :
- Quiz pré-formation de vérification des connaissances (si applicable)
- Évaluations formatives pendant la formation, à travers les travaux pratiques réalisés sur les labs à l’issue de chaque module, QCM, mises en situation…
- Complétion par chaque participant d’un questionnaire et/ou questionnaire de positionnement en amont et à l’issue de la formation pour validation de l’acquisition des compétences
A qui s'adresse cette formation
New users of APM 9.30, including:
- IT Tools engineers
- Database administrators
- System administrators
- Network administrators
- Operations managers
- Availability engineers
Pré-requis
To be successful in this course, you should have the following prerequisites or knowledge
- Systems, network, and database administration
- Information Technology Infrastructure Library (ITIL) concepts and terminology
- Industry-standard operating systems
- Network, system, and application monitoring principles and practices
Objectifs
Upon successful completion of this course, you should be able to:
- Identify the key characteristics of Application Performance Management (APM), its architecture, and deployment scenarios
- Monitor application performance and availability from the end-user perspective
- Monitor the real-time status of Key Performance Indicators (KPIs), view performance metrics, and work with reports containing historical performance data
- Configure and work with an IT model to build a topology of your system, populate the model with configuration items (CIs) and relationships, and use the model to measure and manage critical business processes
- Integrate SiteScope with the APM environment
- Create and analyze reports that present and organize specific data that your organization might need
- Create and manage service level agreements (SLAs) representing contracts with service providers, customers, and internal business units
- Perform administrative tasks to enable user access, configure licenses, and enhance system performance
Contenu
- Course objectives and overview
- Course schedule
- Introducing the lab environment
- Class logistics
- Identify the evolution of applications and services in IT
- Identify today’s business and IT challenges
- Define the key characteristics of the Application Performance Management (APM) solution
- Identify Application Performance Management (APM) components
- List typical APM integrations
- Identify typical deployment strategies
- Describe the deployment life cycle
- Investigate Application Performance issues using Application Health
- Investigate application availability issues using Application Health
- View RUM data in Application Health
- Describe the Service Health solution
- Operate Service Health views
- Run Service Health reports
- Add CIs to the watch list
- Define the MyBSM workspace
- Set up the MyBSM workspace
- Configure page layout
- Work with MyBSM components
- Define access to an external component
- View MyBSM predefined pages
- Define the purpose of BPM
- Define key BPM concepts and terminology
- Work with Virtual User Generator (VuGen) to create a HTTP script
- Work with VuGen to create a TruClient script
- Work with VuGen to create a REST API script
- Populate the Scripts repository
- Define a BPM monitored application in APM
- Define a BPM monitored application in Application Health
- Configure Application downtimes
- Describe Docker
- Configure APM/RUM integration
- Use Application Health to monitor the status of your applications
- Generate BPM reports
- Generate RUM reports
- Describe SiteScope agentless monitoring
- Define monitors and groups
- Manage SiteScope groups
- Define SiteScope monitors
- Define System Availability Management (SAM)
- Navigate the SAM UI
- Manage SiteScopes in SAM
- Integrate SiteScope event and metric data with APM
- Perform APM HI and SiteScope monitors mapping
- Work with SAM reports
- Define RTSM and its key capabilities
- Identify the role and purpose of Universal Configuration Management Database (UCMDB)
- Identify the role and purpose of the Configuration Management System (CMS) within the context of ITIL v3
- Define the RTSM data model
- View the discovery process in RTSM
- Navigate the RTSM UI
- Define and RTSM Class
- Define RTSM relationships
- Navigate the Modeling Studio
- Define Topology Query Language (TQL)
- Work with TQLs
- Define the concept of models
- Create models
- Create Perspective-based views
- Create Pattern views
- Identify Service Health as a consolidated monitoring solution
- Define a Service Health View
- Define Service Health indicators
- Define a custom image
- Identify the benefits of using Service Level Management (SLM) in an organization
- Navigate SLM Administration
- Create an SLA in Agreements Manager
- Define the features of SLAs
- Work with the SLM application
- View SLM reports
- View SLAs in Application Health
- Define the key features of the Report Manager
- Configure and build custom reports
- Work with the Custom Query Builder
- Work with trend reports
- Schedule reports
- Identify the Diagnostics value proposition
- Identify Diagnostics solutions
- Define the Diagnostics architecture
- Install and configure Diagnostics
- Navigate the Diagnostics UI
- View Diagnostics data in APM
- Define platform administration tasks in APM
- Access and navigate APM administration
- Log in to APM
- View set up and maintenance tasks of APM
- View and manage APM licensing
- View server deployment
- Perform database administration
- Perform data enrichment
- View and manage content packs
- View APM downtime management
- Set up user and group permissions
- Configure alerts for APM
- Describe how IT organizations can transition from a cost function to a value creator
- Describe the Operations Bridge approach to addressing those challenges
- Describe the applications that comprise the Operations Bridge solution
Anglais
Moyens Pédagogiques :